The office phone, answered at 11:47 p.m.
CloudCover Voice answers every call to your business, handles the questions and bookings it can, and gets everything else to a real person — on Teams or on their cell — with the context already attached.
What happens when someone calls
No menu to press through. One open question, then it either handles the call or gets it to the right person.
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Answers every call, every hour
Says who it is and that the call may be recorded. Then: "How can I help?"
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Handles what it should
Hours, directions, policies, and booking or rescheduling from your real calendar. It only offers times your calendar actually has.
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Hands off what it shouldn't
Anything with money, anything sensitive, anyone who asks for a person. It finds who's free on Teams, or rings the on-call phone, and sends them a summary before the call connects.
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Never a dead end
If nobody can pick up: voicemail, a callback on your list, and a text to the caller with when to expect it.
Built for offices where the phone matters and the staff is small
Same service, tuned to how each kind of office actually works.
- Churches
Service times and events, prayer requests, facility use, and an after-hours chain that reaches the on-call pastor when a family needs one. Crisis calls get 911 and 988 and a person, immediately.
- Home services
Service windows by ZIP, emergency dispatch to the on-call tech, "where's my technician" without tying up the office.
- Managed IT providers
Tickets opened and checked, known outages explained, after-hours P1s paged to the engineer on call. Identity verified before anything account-related.
- Clinics and practices
Appointments and reminders, insurance and hours, clinical questions always to a person. Launching once our healthcare agreements are in place.
What it will never do
The limits are built in, not written in a prompt.
- Offer an appointment time your calendar didn't return.
- Read back account details to someone it hasn't verified. A text code to the number on file comes first.
- Take a payment, change an address, or discuss a child.
- Talk a caller through a crisis. It gives the 911 and 988 lines and gets a person on, at any hour.
- Call or text anyone who hasn't agreed to it.
More than the phone
Text messages
Confirmations, reminders, and "someone will call you back by 2:00." Only to people who said yes.
Web chat
The same receptionist on your website, with the same calendar and the same handoff to your team.
Video appointments
A Teams meeting link by text or email. Callers join from a browser; your staff joins from Teams.
You own it
Your phone number, your Microsoft 365, your calendars, your call records. CloudCover Voice runs in accounts you own. If you ever leave, it leaves with you — nothing is held hostage.
Priced by usage, not by seat. No long contracts. Most offices start with after-hours and overflow only, then move it to the front of the line once they've seen the numbers.